Privacy Policy

Information We Collect

We gather details that enable us to deliver, personalise, and continually improve our gaming and betting services. This may include information provided directly by you during account registration, such as your name, date of birth, email address, telephone number, and residential address. When you make transactions, we also collect payment details and any cryptocurrency wallet addresses you choose to use.

In addition, our systems automatically record technical information each time you visit or use the platform. This includes your IP address, browser type, device identifiers, operating system, access times, and pages viewed. We may also obtain data from identity verification partners when you complete our Know Your Customer procedures, which can involve government-issued identification documents and proof of address.

How We Use Your Information

Your data allows us to create and manage your account, process deposits and withdrawals, verify your identity to meet regulatory obligations, and prevent fraud or money laundering. We also use it to customise your experience, provide customer support, send important service messages, and, where you have given consent, deliver promotional offers that may interest you.

Usage information helps us analyse platform performance, detect unusual activity, and develop new features. We combine certain data sets to better understand player preferences while ensuring we never make decisions based solely on automated processing where such decisions would have significant legal consequences for you.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating the platform, including payment processors, identity verification agencies, hosting providers, and marketing partners. All such parties are bound by strict contractual obligations to keep your data secure and use it only for the purposes we specify.

Disclosure may also occur where required by law, regulation, or court order, particularly to gambling authorities, financial crime prevention organisations, or other competent bodies. In the event of a business restructure or acquisition, your information may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance functionality. These may include strictly necessary cookies that enable core features such as logging in and processing transactions, as well as performance and functionality cookies that help us understand how the platform is used.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some parts of the site. We also work with selected third-party analytics services that collect aggregated, anonymised data to help us improve our services.

Data Security

We implement appropriate technical and organisational measures to safeguard the personal data we hold. These include encryption of sensitive information, secure server infrastructure, regular security audits, and strict access controls limited to authorised personnel who require the data to perform their duties. While no system can guarantee absolute security, we continuously review our practices to address emerging threats.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing, including marketing communications, and withdraw any previously given consent.

To exercise these rights, please contact our support team. We will respond within one month, though this may be extended in complex cases. Please note that we may need to verify your identity before fulfilling certain requests and that some rights may be limited by legal or regulatory obligations.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements. This typically means retaining core account information for the duration of your relationship with us and for a period afterwards to satisfy anti-money laundering and gaming commission rules.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions about how we handle your data, please reach out to our customer support team who will be happy to assist.